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Terms and Conditions of Use

*IN CHRISTMAS GIFTS BOUGHT BETWEEN 25/11/2022 AND 24/12/2022, THE EXCHANGE RECEIPT IS VALID UNTIL 31/01/2023


The navigation and purchases done in MRJOIAS’ website (henceforth designated as "MRJOIAS ONLINE”) are regulated by the following terms and conditions. MRJOIAS ONLINE reserves the right to modify the terms and conditions without prior notice.

MRJOIAS is the commercial name of "MRJOIAS de Maria Manuela Rodrigues Lda”, company registered in Porto, Portugal, with the following registered address: Rua Júlio Dinis, 752 Lj38/39, 4050-012, and the following  VAT number: 502 150 050.

MRJOIAS ONLINE has the following billing details:

  • Company: MRJOIAS de Maria Manuela Rodrigues Lda
  • VAT number: 502 150 050
  • Address: Largo de São Domingos 32, 4050-545 Porto, Portugal
  • Mobile contact: +351 914 727 643

These conditions are agreed between MRJOIAS and the users (designated henceforth as clients/shoppers/users) that wish to navigate and purchase on www.mrjoias.pt.

The navigation, as well as the entry of data in this website implies the agreement to the terms and conditions and the privacy policy.

When proceeding to order at MRJOIAS ONLINE, the user:

  • Declares that they have read the terms and conditions;
  • Agrees to not engage in unauthorized or fraudulent use of the website;
  • Agrees that in the event of conflict with the user, the Portuguese legislation will be in charge of regulating, notwithstanding the legal provision to the contrary, community directive or international treaty.


REGISTER AND USER’S ACCOUNT

The client must register at www.mrjoias.pt in order to proceed with a purchase. In the moment of registering and purchasing the user must provide information about himself/herself in a precise, current and complete way, it is the user’s sole responsibility to keep the information provided updated. It is possible that MRJOIAS ONLINE may alter the register requirements if that proves to be relevant.

Some of the benefits of registering at www.mrjoias.pt:

  • Possibility of placing orders
  • Track orders and view past orders
  • Manage and change account details

In order to create an account the user must select "Register” and fill out their details. In the event that the user has a problem with their account they can contact our team via email at online@mrjoias.pt.

Recover Password

If the user has forgotten their password they should follow the instructions on the "Log In” link.

For information about how user data is used, please read our Privacy Policy.


ORDERS

When registering and paying an order acceptance of the prices and descriptions of products available for sale are implied.
All orders are subject to approval and product availability.  When the user places items in the shopping cart, these items are not booked and may be purchased by other shoppers.
Shipping fees will be added to the user's order total on the checkout process. As every order is unique, shipping fees will vary depending on the weight and destination of your chosen items.

All orders are shipped from MRJOIAS Online’s warehouse after there’s been payment confirmation. Once the package is shipped, MRJOIAS Online will update the order status to "Shipped". After that, the delivery address can’t be changed.

MRJOIAS ONLINE operates from Monday to Friday, with the exceptions of the 24th, 25th 26th and 31st of December, 1st and 2nd of January, on local/pubic holidays and on exceptional circumstances. Exceptional circumstances include but are not limited to wars, civil wars, revolution, riots, government measures, strikes, se força maior sempre que surjam situações de guerra, guerra civil, revolução, motim, medidas governamentais, greves, or natural disasters. Delivery times may be slightly longer on these occasions.
Orders placed after 14:00H will only be shipped on the next business day.
The courier doesn't deliver on weekends, therefore, orders placed after 14:00H on Thursday, will only be shipped on Monday.

During the purchase process, the user will be required to provide the shipping address. If the user wishes to send products to more than one address, they should place one order for each address. In this case, the user will be charged shipping fees on each order.

MRJOIAS ONLINE will store a register of all transactions.

Order Approval

After placing an order, the user will receive a confirmation email with all order details.
Unless the client cancels their order, the approval and conclusion of the order is only confirmed when the order status appears as "Shipped”, only MRJOIAS ONLINE has the authority to approve orders.

MRJOIAS ONLINE reserves the right to not approve an order if, for example, the payment is unauthorized, if constraints with the couriers occur, if an error in the system occurs and a product is no longer available or the shopper doesn’t satisfy the eligibility criteria defined below in the "Payments” section.

MRJOIAS ONLINE may refuse to process and thus not approve an order at any time and under any criteria. MRJOIAS ONLINE should not be liable before any user or third-party for removing or editing any item or content from the website, in case this item has or hasn’t been sold or displayed before.

In the event that an order isn’t approved MRJOIAS ONLINE will send an email as soon as possible informing the user, and if possible will help to solve the issue.


CLICK & COLLECT

For Continental Portugal we offer Click & Collect service, offering our clients the possibility of picking up their orders at our downtown Porto store (DOWNTOWN BY MRJOIAS) as soon as the order status is changed to "Ready for pickup". Clients may pickup their orders in the following hours:

  • Monday - Friday: 11:00H - 19:00H
  • Saturday: 11:00H - 19:00H

This service is not available on Sunday.


PRICES

All prices at MRJOIAS ONLINE are shown in EUR €, with taxes included. The displayed price doesn’t include shipping fees however it does include Portuguese VAT (23%). MRJOIAS Online reserves the right to change prices of the products sold without prior notice. Once an order has been registered successfully, the prices of the products will be valid throughout the confirmation and payment process of that order.

Even though all efforts are made to keep the website as updated as possible, it is possible that sporadic errors are made in the entry of products’ prices. In the event that MRJOIAS ONLINE finds these errors, we will contact the users which have the products in question in their orders and which the orders have not yet been dispatched from our facilities in order to proceed to the alteration of the price to the correct one, altering order invoices that have not yet been paid or refunding in the cases in which they have already been paid.


PAYMENT

Payment at MRJOIAS ONLINE may be done via Credit/Debit Card and PayPal for all countries and MB Way and ATM Reference for Portugal (Continental and Islands).

All transactions made at MRJOIAS Online are forwarded and handled through dedicated third-party gateways to ensure your safety. MRJOIAS Online isn’t responsible for the payment process and doesn’t store card numbers or any other payment information, this data is dealt by REDUNIQ and Paypal and are encrypted using SSL/TLS encryption. Please visit your preferred payment platform and read their terms and conditions as they are responsible for all transactions done at our website.

Eligibility Criteria

In order to place orders at www.mrjoias.pt the shopper confirms that they are at least 18 years old, that they are of legal age at their residencies’ jurisdiction and that they have the legal possibility of contracting and using their own payment methods. The shopper also declares that the details provided, namely the payment details, are correct and valid.


DELIVERIES

MRJOIAS ONLINE ships to Continental Portugal, Madeira, Azores, Peninsular Spain, Baltic Islands, Canary Islands, Ceuta, Melilla and the European Union. In these countries, only mainland territory is included. Deliveries are shipped through our couriers (Nacex and UPS) or collected at our downtown store (Largo de São Domingos 32, 4050-545, Porto - Portugal).  The selection of the delivery method is done by the client when registering an order.

All orders are delivered by hand as the courier needs to identify the person who receives the package at the moment of delivery.

For all countries, prices include Portuguese VAT at 23%. Orders to countries outside of the European Union (EU) may be subject to import duties and/or taxes, which are levied once the package reaches the user’s country. If the user incurs in any additional charges they must be rendered in order for its package to clear customs. Please contact your local customs office for more information. 

Process in Case of Lost Package


In case an order doesn’t arrive in the delivery time indicated by the courier, all of the necessary client documentation will be requested in order to initiate a formal complaint. MRJOIAS ONLINE is forced to await the conclusion of this process before resending the order or refunding the client. This waiting period is imposed by the courier and thus MRJOIAS ONLINE cannot be held accountable.


EXCHANGES AND RETURNS

If for any reason the client is not satisfied with an order, it can be exchanged or returned. In that case the exchange/return should be delivered to our facilities within 14 days from the date of delivery.

Returns and exchanges must arrive respecting the following conditions:

Items must be returned in the same condition you received them;
Items must be returned with all packaging and other accessories received with the order;
MRJOIAS Online reserves the right to not accept exchanges/returns that haven't been previously authorized.

Exchanges or returns that don’t respect these conditions will not be accepted.

All shipping fees associated with exchanges/returns are of the client’s responsibility.

On orders where shipping fees are charged, these fees will not be included in the exchange or refund value.

MRJOIAS ONLINE only accepts exchanges of items of the same or higher value as the original purchase.

MRJOIAS Online doesn’t exchange or refund pieces that have already been exchanged or custom pieces.

As soon as the order is delivered, all pieces should be carefully checked. In case of defect, you should immediately email us at online@mrjoias.pt.

The following are not considered defects, but rather signs of wear:

  • The normal tear caused by everyday wear;
  • Wrongful/abusive use;
  • Improper cleaning;
  • Negligence;
  • Accidents

In the case of incorrect items, the client must contact MRJOIAS Online via email (online@mrjoias.pt) immediately after delivery.

The shopper may deliver the item or items in whichever way is most convenient, however it must arrive at our facilities (Largo de São Domingos 32, 4050-545, Porto - Portugal) within 14 days from the date of delivery.

MRJOIAS ONLINE doesn’t do exchanges or refunds on items that weren’t bought at www.mrjoias.pt.

MRJOIAS ONLINE has an exchange and refund policy, however if we identify clients that continually and consistently carry out exchanges and refunds we may, at our own discretion, close those accounts or refuse future orders.

Exchanges

Exchanges will be processed as soon as the returned items have been checked and accepted.

The choice of the new pieces must be done within 15 days from the returned piece’s date of delivery (after being checked and accepted), the value will not remain in credit after the 15 day period. If the new pieces are not chosen within that period, we will proceed with the refund of the returned pieces, following the indications on the "REFUNDS” section.

Shipping fees associated with the delivery of the exchanged pieces to our facilities are of the client’s responsibility.

On orders where shipping fees were charged, these fees will not be included in the exchange value, only the bought products’ value is included.

On orders where shipping fees were free, the exchange value will be the same as the original purchase. In this case, the shipping fees of the new pieces will be free if the original purchase value is equal or superior to:

  • Continental Portugal: 160€
  • Madeira: 890€
  • Azores: 890€
  • Peninsular Spain: 290€
  • Balearic Islands: 370€
  • Canary Islands, Ceuta or Melilla (24H): 570€
  • Canary Islands, Ceuta or Melilla (48H): 520€

In the shipping of the new pieces, if the additional value (new pieces’ value - original purchase value) is equal or superior to the value eligible for free shipping (check the value per country here), the shipping fees will be free, if the additional value is inferior to the value eligible for free shipping the shipping fees will be charged.

The terms above are only applicable for exchanges of items of the same or higher value as the original purchase, if you wish to exchange for items of a lower value please contact us by sending an email to online@mrjoias.pt.

Refunds

Refunds will be processed as soon as returned items have been checked and accepted.

On orders where shipping fees are free, that value is deducted on the refund (purchase value minus shipping fee). On orders where shipping fees are charged, those fees will not be refunded.

For orders paid by credit/debit card, ATM reference or MB Way the refund will be processed via bank transfer to the original bank account (total purchase value minus the REDUNIQ tax).

Orders paid by PayPal will be refunded to the platform’s account (total purchase value minus the Paypal tax).

Cuidado com as peças/ Apoio técnico

As soon as the order is delivered, all pieces should be carefully checked. In case of defect, you should immediately email MRJOIAS ONLINE at online@mrjoias.pt.

The following are not considered defects, but rather signs of wear:

  • The normal tear caused by everyday wear;
  • Wrongful/abusive use;
  • Improper cleaning;
  • Negligence;
  • Accidents;

To ensure the durability of your jewelry, you should:

  • Avoid the contact with abrasive/chemical products, including detergents, cosmetics and perfumes, particularly in silver and silver plated jewelry;
  • Avoid the contact with sweat, chlorine and sea water;
  • Carefully store each piece separately to avoid friction;
  • Put your jewelry last when dressing and remove it first when undressing.

MRJOIAS Online provides assistance to all its items (the cost of the assistance will vary depending on the piece and necessary assistance). With the exception of pieces that have been previously assisted by non-authorized repair shops.

To request a repair you should follow the same steps as shown on "EXCHANGE/RETURN INSTRUCTIONS” above.

MRJOIAS Online reserves the right to not accept repairs that haven't been previously authorized.

All shipping fees associated with repairs are of the client’s responsibility.


INTELLECTUAL PROPERTY RIGHTS


MRJOIAS ONLINE is the owner of the website www.mrjoias.pt and its content.
This includes documentation, images, characters, design, software, codes and script formats. All of the material shown at MRJOIAS ONLINE is protected by author rights. The reproductions, modification, transmission, republishing and/or redistribution to third-parties, for commercial purposes are strictly prohibited without MRJOIAS ONLINE’s prior consent.


CONTENT

Besides the rights contemplated in "INTELLECTUAL PROPERTY RIGHTS ", "CONTENT” refers to illustrations, pictures, sounds, musics, videos, audios and texts at www.mrjoias.pt. MRJOIAS ONLINE tries to assure that all information displayed is precise, updated and complete, however MRJOIAS ONLINE is not liable for eventual mistakes or imprecisions that may occur.


CERTIFICATION

MRJOIAS Online’s products are legally certified by INCM (Imprensa Nacional Casa da Moeda). All pieces are made in 925‰ silver, gold plated 925‰ silver, 9kt gold (375‰), 14kt (585‰) or 18kt (750‰).

The application of assay office marks is mandatory for silver pieces that weigh more than 2 grams and gold pieces that weigh over 0,5 grams. In the case of silver pieces that weigh less than 2 grams or gold pieces that weigh less than 0,5 grams, only the application of contrast with the responsibility mark of the manufacturer or equivalent is mandatory.

Click here to find out about the Portuguese assay office marks.

INCM assay offices provide this assurance by checking the legal touch (precious metal per thousand contained in an alloy) and the application of contrast with the responsibility mark, manufacturer or equivalent. In case of doubt onto the authenticity of the trademarks all consumers are able to check the veracity of each hallmark at INCM.

Gold, silver, platinum and palladium daily quotes, provided by Banco de Portugal, are available here: www.bportugal.pt/taxas-cambio?mlid=828


PROCESSING OF PERSONAL DATA

For information on how we collect and manage your personal data, please see our Privacy Policy.


DISPUTE RESOLUTION

The user and MRJOIAS agree that any other legal issue, related to the use of MRJOIAS ONLINE, must be resolved exclusively in Porto, Portugal, the Portuguese legislation will be in charge of regulating, notwithstanding the legal provision to the contrary, community directive or international treaty.
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