Returns and Exchanges
If for any reason the user is not satisfied with an order, it can be returned within 14 days from the date of delivery, for size exchange or refund.
All return shipping costs are of the user's responsibility.
The user should, within 14 days from the date of delivery, follow the instructions bellow to complete the return:
DELIVER AT THE STORE
REFUNDRefunds will be processed as soon as returned items have been checked and accepted.
For orders paid by credit card, the refund will be processed via bank transfer.
Orders paid by PayPal will be refunded to the original account.
Returns and exchanges must arrive within 10 days, and respecting the following conditions:
MRJOIAS Online will not accept returns that haven't been previously authorized.
TAKING CARE OF YOUR JEWELRY / TECHNICAL SUPPORT
As soon as the order is delivered, all pieces should be carefully analysed. In the case of defect, you should immediately email us at email@example.com.
It's not considered defect, but signs of wear:
To ensure the durability of your jewelry, you should:
MRJOIAS provides assistance to all it's pieces (the cost of the assistance will vary depending on the piece and necessary assistance). With the exception of pieces who have been assisted previously by non authorized repair shop.