Returns and Exchanges

RETURN POLICY
If for any reason the user is not satisfied with an order, it can be returned within 14 days from the date of delivery, for size exchange or refund.

All return shipping costs are of the user's responsibility.

 
RETURN INSTRUCTIONS
The user should, within 14 days from the date of delivery, follow the instructions bellow to complete the return:

DELIVER AT THE STORE
  • Send an email to online@mrjoias.pt referring the motive of the return
  • Wait for the return's approval
  • Deliver the return at DOWNTOWN BY MRJOIAS - Largo de São Domingos nº32 4050-545 Porto, Portugal

COURIER:
  • Send an email to online@mrjoias.pt referring the motive of the return
  • Wait for the return's approval
  • Request the pick up of the return
  • Ship to the following address:
DOWNTOWN BY MRJOIAS
Largo de São Domingos nº32
4050-545
Porto, Portugal

REFUND
Refunds will be processed as soon as returned items have been checked and accepted.

For orders paid by credit card, the refund will be processed via bank transfer.

Orders paid by PayPal will be refunded to the original account.

Returns and exchanges must arrive within 10 days, and respecting the following conditions:
  • The security tag must still be intact and attached to returned items
  • Items must be returned with all original tags, packaging and other accessories received with the order
  • The items must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment
In the case of incorrect merchandise, the user must contact MRJOIAS Online immediately after delivery.

MRJOIAS Online will not accept returns that haven't been previously authorized.

TAKING CARE OF YOUR JEWELRY / TECHNICAL SUPPORT
As soon as the order is delivered, all pieces should be carefully analysed. In the case of defect, you should immediately email us at online@mrjoias.pt.

It's not considered defect, but signs of wear:
  • The normal tear caused by everyday wear
  • Wrongful / Abusive use
  • Improper cleaning
  • Negligence
  • Accidents
To ensure the durability of your jewelry, you should:
  • Avoid the contact with abrasive/chemical products, including detergents, cosmetics and perfumes, particulartly in silver and silver plated jewelry
  • Avoid the contact with sweat, chlorine and sea water
  • Carefully store each piece separately to avoid friction
  • Put your jewelry last when dressing and remove it first when undressing
MRJOIAS provides assistance to all it's pieces (the cost of the assistance will vary depending on the piece and necessary assistance). With the exception of pieces who have been assisted previously by non authorized repair shop.
return

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