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Shipping and Orders

*For christmas gifts purchased between 16/11/2023 and 24/12/2023, the exchange is valid until 31/01/2024.

MRJOIAS Online’s orders are delivered Tuesday to Friday between 09:00H and 19:00H, with the exceptions of the 24th, 25th 26th and 31st of December, 1st and 2nd of January and on local/pubic holidays, days on which the courier doesn’t deliver.All orders are shipped from MRJOIAS Online’s warehouse after there’s been payment confirmation. Once the package is shipped, MRJOIAS Online will update the order status to "Shipped". After that, the delivery address can’t be changed.

All orders are delivered by hand as the courier needs to identify the person who receives the package at the moment of delivery.

Orders placed after 14:00H will only be shipped on the next business day.
The courier doesn't deliver on weekends, therefore, orders placed after 14:00H on Thursday, will only be shipped on Monday.


DELIVERIES AND PICK UPS

During the purchase process, the user will be required to provide the shipping address. If the user wishes to send products to more than one address, they should place one order for each address. In this case, the user will be charged shipping fees on each order.

Shipping fees will be added to the user's order total on the checkout process. As every order is unique, shipping fees will vary depending on the weight and destination of your chosen items.


CLICK & COLLECT

For Continental Portugal we offer Click & Collect service, offering our clients the possibility of picking up their orders at our downtown Porto store (DOWNTOWN BY MRJOIAS) as soon as the order status is changed to "Ready for pickup". Clients may pickup their orders in the following hours:

  • Monday - Friday: 11:00H - 19:00H
  • Saturday: 11:00H - 19:00H

This service is not available on Sunday.


SHIPPING FEES

Pickup at the Downtown Porto store: Immediate and free.

DESTINATION

WEIGHT

SHIPPING FEES

FREE SHIPPING ON ORDERS OVER

DELIVERY TIMES (BUSINESS DAYS)

Continental Portugal

Up to 2kg


6,40 €

85 €

1

Madeira

32,75 €

445 €

2-3

Azores

32,75 €

445 €

3-4

Peninsular Spain

10,70 €

145 €

1

Balearic Islands

13,60 €

185 €

1

Canary Islands, Ceuta or Melilla

19,10 €

260 €

2

France

30,00 €

400 €

3-4

European Union (list below)*

Up to 1,0kg

41,95 €

949 €

Capital city - 2/3 days

Rest of the country - 3/4 days


Up to 1,5kg

50,10 €

949

Up to 2,0kg

58,20 €

949

Up to 2,5kg

66,35 €

949

Up to 3,0kg

74,45 €

949

Up to 3,5kg

82,60 €

949


*List of included countries: Austria, Belgium, Bulgaria, Croacia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia,Sweden.
In these countries, only mainland territory is included.

Please keep in mind that delivery times on the table above should be used as a guide only. MRJOIAS Online cannot take responsibility for delays due to issues with the courier, failed payment approval or customs clearance, though we will do our best to minimise any potential delays.

OTHER COUNTRIES

If your country isn’t contemplated in our delivery location list, please contact us via email at online@mrjoias.pt.


CUSTOM DUTIES AND CHARGES

For all countries, prices include Portuguese VAT at 23%. Orders to countries outside of the European Union (EU) may be subject to import duties and/or taxes, which are levied once the package reaches the user’s country. If the user incurs in any additional charges they must be rendered in order for its package to clear customs. Please contact your local customs office for more information. 


COMPLEMENTARY SERVICES

All of the items purchased at MRJOIAS Online have the following complementary services, free of charge:

-Packaging that protects the items bought.

-(Optional) Personalized message card: you may personalize a note to include in your order, to be sent on MRJOIAS stationery.

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