Terms and Conditions of Use

The present conditions are agreed by MRJOIAS online, located at Rua Júlio Dinis, 752 Lj38/39, 4050-012 Porto - Portugal, and by those who wish to buy products using the www.mrjoias.pt website, further along designated "costumers”.

These conditions define the terms of sale between MRJOIAS Online and its costumers, from payment methods to shipment of the purchased products. These conditions regulate all the necessary stages of order placement and guarantee the necessary follow-up by both contracting parties.

Placing an order
The costumer must register at the website www.mrjoias.pt to place an order. By placing an order, the costumer accepts the prices and descriptions available for sale.

In case of package loss
In the eventuality of the order not arriving within the deadline indicated by the courier, the costumer will be asked to provide all necessary documentation in order to make a complaint. MRJOIAS Online is required to wait for the conclusion of the inquiry made by the carrier company before reshipping or reimbursing the purchase in cause. The time this process takes is of the responsibility of the courier, not MRJOIAS Online.

Billing data:
  • Company: MRJOIAS LDA
  • VAT: 502 150 050
  • Address: Largo de São Domingos nº32 4050-545 Porto, Portugal
  • Contact: +351 914 727 643

Payment Security
When paying orders using credit cards, costumers are asked to provide their credit cards number and expiring dates. The authorization servers of the banking entity will be accessed in order to verify the provided data, to prevent and avoid frauds and other abuses. For security purposes, the server is encrypted and all provided data is coded. None of the provided data will be available on the internet.

Deliveries are made by Nacex (Portugal and Spain) and UPS (other countries), or picked up at the Downtown Porto store - DOWNTOWN BY MRJOIAS. The costumer will decide the prefered method.

Track & Trace
You can easily track the location of your order by using a tracking number that will be supplied by MRJOIAS Online.

Exchanges and returns
You can return purchased items within 14 days after the sale, if the items are returned in their original package and in the same conditions in which they were sold. The cost of the items will be refunded, but shipping costs are of the entire responsibility of the costumer.

The prices are presented in Euros (€), with the applicable taxes already added. The VAT is placed at 23%. The price list presented on the website www.mrjoias.pt is subject to constant checking, but errors may occur. The price list can be modified without previous warning.